Customer Complaint Form


Instructions for completion

Before completing this form, you should first attempt to resolve your complaint with a C3 representative. Only if you get an unsatisfactory response, or no response at all, should you complete this online form.

Please provide all necessary information, incomplete forms may delay processing.

Please include as attachments to this form all correspondence that you have had with C3 concerning the subject or your complaint.


Privacy and Disclosure

Full details of your complaint will be passed to the Manager, the Office cannot process anonymous complaints. To read our Privacy Policy, click here.

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      A C3 Manager will be in touch within 48 hours of submission of this from. Quires concerning this complaint form should be directed to info@c3.ky

    Sorry, this product is only available in a C3 Pure Bundle.

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    Pricing Details:

    New C3 Pure Fibre residential customers are subject to an activation fee when signing up for new service. Current one-time activation fee for service is as follows:Internet activation fee - $69.95TV activation fee - $209.95Bundle activation fee (Internet & TV) - $69.95Optional - Express Installation Fee - $75 (48 hour installation)